Effective Date: April 17th, 2025

CrossBuzz ("we", "our", or "us") provides AI-powered SMS lead reactivation and appointment scheduling services on behalf of client businesses. This policy outlines how we handle personal data and communication consent.

1. Information Collected
We collect names, phone numbers, emails, and interaction data for communication purposes only. We do not sell or share your information outside of necessary service functions.

2. Message Purpose
Text messages may include appointment reminders, promotional offers, follow-ups, or service updates sent on behalf of client businesses.

3. Consent
Contacts opt in via websites, forms, or verbal consent. By submitting your phone number, you agree to receive SMS communications from [Client Business Name] via CrossBuzz.

4. Message Frequency & Fees
Message frequency varies. Standard message and data rates may apply.

5. Opt-Out Policy
Reply STOP to unsubscribe at any time. Reply HELP for assistance.

6. Contact
For questions or support, email us at [email protected]

Effective Date: April 17th, 2025

Welcome to CrossBuzz, operated by CrossBuzz LLC ("we", "us", or "our"). These Terms of Service (“Terms”) govern your access to and use of our website, platform, and services, including our AI-powered SMS communication tools.

By accessing or using our services, you agree to be bound by these Terms.

Effective Date: April 17th, 2025

Welcome to CrossBuzz, operated by CrossBuzz LLC ("we", "us", or "our"). These Terms of Service (“Terms”) govern your access to and use of our website, platform, and services, including our AI-powered SMS communication tools.
By accessing or using our services, you agree to be bound by these Terms.

1. Services Provided
CrossBuzz offers a lead engagement platform using AI-driven SMS messaging to re-engage past leads, schedule appointments, and communicate on behalf of client businesses. All use of our platform must comply with applicable laws and regulations, including TCPA and carrier rules.

2. User Responsibilities
You agree:

• To use our services only for lawful, authorized purposes

• That all contacts you engage via our platform have opted in

• Not to use our system to send spam, abusive, or misleading content

You are solely responsible for the accuracy, legality, and content of messages you send through the CrossBuzz platform.

3. Account Access
If you are a client or authorized user of CrossBuzz, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.

4. Payment Terms
CrossBuzz operates on a performance-based pricing model. Fees are based on campaign outcomes and/or agreed-upon results. Payment terms are outlined in your client agreement or invoice. Nonpayment may result in suspension of services.

5. Limitation of Liability
To the fullest extent permitted by law, CrossBuzz LLC will not be liable for:

• Any indirect, incidental, or consequential damages

• Message delivery failures, lost leads, or missed appointments

• Damages resulting from reliance on AI-generated responses or SMS outcomes

We do not guarantee delivery or results from any specific message or campaign.

6. Modifications
We may update these Terms at any time. Continued use of our services after updates constitutes acceptance of the revised Terms. The most current version will always be available on our website.

7. Termination
We may suspend or terminate access to our services at any time, for any reason, including violation of these Terms.

8. Governing Law
These Terms are governed by the laws of the State of Arizona, without regard to its conflict of laws principles.

9. Contact
For questions or support, email us at [email protected]